Post by mdkabila on Mar 11, 2024 2:49:50 GMT -5
Those who started working as a hotelier in more analogous times will remember how the cancellation was a rare setback that did not in any way affect the room management policies. It was often no more than 5% of the booked amount. In the current distribution scenario, however, cancellations (those coming from OTAs) can easily exceed 40%, forcing even large hotel chains to protect themselves with more restrictive policies, doubling or even tripling the number of days not covered by cancellation without penalties . One of the reasons for this exponential growth in cancellations is offered to us by the CEO of one of these chains, Christopher Nassetta of Hilton : «many customers have been trained to make multiple reservations on the same date, leading cancellations in some markets to increase exponentially .
This has made managing our inventory Denmark Phone Number complex, the cost of which not only impacts the owners but also the hotel guests." Nassetta literally talks about trained customers to book multiple facilities and it is enough to note the communication of the online booking portals to imagine who the teachers are for him. OTAs have always had a cancellation rate double or higher than the direct channel, both due to the ease of booking and their persuasive capacity, leading to more impulse bookings (and therefore more cancellations). Booking, aware of this dynamic, opened the season by reminding its customers not only of the richness of its offer, but also of the simplicity of cancellation, which is undoubtedly a significant benefit for the end user. With this in mind, in the midst of high season and without any warning, Booking has implemented a Cancellation Grace Period also for non-refundable rooms reported to us by some hotels in recent days.
As the English name suggests, this is a grace period in which the customer still has the right to cancel their reservation via Booking, regardless of the type of offer selected. Going to check the booking emails from the last week, you may read a note very similar to this one at the bottom: What does “Reservation has a cancellation grace period” mean? It means that a hotel cannot charge or pre-authorize the amount of the reservation until this grace period has expired, which can last up to 24 hours, even if the offer selected is a non-refundable one . The grace period does not only apply to last-minute bookings made 48 hours or less in advance. How to deactivate the Cancellation Grace Period The Cancellation Grace Period is fortunately not a unilateral change of conditions between Booking and the hotel: it was activated for all structures at the time of its implementation, but it can be conveniently turned off from the Booking extranet right in the Conditions menu. By selecting “Deletion Exceptions”, you can change or disable the grace period.
This has made managing our inventory Denmark Phone Number complex, the cost of which not only impacts the owners but also the hotel guests." Nassetta literally talks about trained customers to book multiple facilities and it is enough to note the communication of the online booking portals to imagine who the teachers are for him. OTAs have always had a cancellation rate double or higher than the direct channel, both due to the ease of booking and their persuasive capacity, leading to more impulse bookings (and therefore more cancellations). Booking, aware of this dynamic, opened the season by reminding its customers not only of the richness of its offer, but also of the simplicity of cancellation, which is undoubtedly a significant benefit for the end user. With this in mind, in the midst of high season and without any warning, Booking has implemented a Cancellation Grace Period also for non-refundable rooms reported to us by some hotels in recent days.
As the English name suggests, this is a grace period in which the customer still has the right to cancel their reservation via Booking, regardless of the type of offer selected. Going to check the booking emails from the last week, you may read a note very similar to this one at the bottom: What does “Reservation has a cancellation grace period” mean? It means that a hotel cannot charge or pre-authorize the amount of the reservation until this grace period has expired, which can last up to 24 hours, even if the offer selected is a non-refundable one . The grace period does not only apply to last-minute bookings made 48 hours or less in advance. How to deactivate the Cancellation Grace Period The Cancellation Grace Period is fortunately not a unilateral change of conditions between Booking and the hotel: it was activated for all structures at the time of its implementation, but it can be conveniently turned off from the Booking extranet right in the Conditions menu. By selecting “Deletion Exceptions”, you can change or disable the grace period.